CONTACT US/FAQs

International Shipping

We ship our sauces internationally with an assortment of couriers! Shipping costs are calculated at checkout and you can choose the courier and service level so you'll know how fast the shipping will be and at what price.  

Shipping Times

We aim to process all orders within 4 business days (Monday - Friday). For orders with pre-order sauces, please see the product description for more information. 

From our warehouse to your door, the delivery typically takes 4-10 business days. For international orders, please allow 8-14 business days. Based on your location some orders will be shipped to the nearest post office or pick up centre usually within 1 km of your mailing address and will be available for pick up there.  

 If your order will be delayed more than a few days we'll get in touch ASAP to apologize and to find out if you want to back-order the item, switch to something else, or cancel the order. We want to make you happy.

Do you offer express shipping?

Right now we don’t offer express shipping options. Sorry for any inconvenience. Our products go out of stock frequently due to the small-batch nature.

100% Satisfaction Guarantee

At the end of the day we want you to be happy and try our excellent gourmet hot sauces, and back that up with a 100% guarantee. Feel free to reach out at any time to spicymamasauce@hotmail.com or use the contact tab below if you have any questions or issues with something you've ordered. We will do what it takes to make the situation right, including replace or refund if needed.

Returns/Exchanges? 

Please see above under "100% Satisfaction Guarantee" - if you have any issue with your order, get in touch and we'll do whatever it takes to make it right. If you would like to start a return or exchange, please email spicymamasauce@hotmail.com. We'll take care of the rest.

Do you have a retail store?

No,  but you can find our sauces in the stores listed on our store finder guide HERE

Do you supply wholesale?

Yes we supply wholesale to many restaurants and health stores. If you feel your establishment would be a good fit for our sauces send us a email and we will provide a wholesale price list.  

Did we miss something?

If you have a question that’s not answered here just use the Contact tab below to get in touch. We’d love to hear from you.